HelepBuy values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, or services.
We may collect the following types of information when you interact with our Platform:
Personal Information: Name, email address, phone number, billing/shipping address, payment details (processed securely through third-party providers).
Account Information: Login credentials, order history, saved preferences.
Store Information (Merchants Only): Business name, registration details, and documents required for compliance.
We use your data to:
Provide and improve our services.
Process orders and facilitate transactions between buyers and stores.
Communicate with you about your account, purchases, and support requests.
Detect, prevent, and address fraud or security issues.
Comply with legal obligations.
We do not sell your personal data. However, we may share information in the following cases:
With Stores/Merchants: To fulfill your orders and process refunds/returns based on each store’s policies.
With Service Providers: Payment processors, delivery services, analytics, and customer support tools.
For Legal Reasons: When required by law or to protect our legal rights, users, or the public.
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies in your browser, but some features of the Platform may not work properly.
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access, update, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain types of data processing.
Requests can be sent to info@helepbuy.com.
We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
We may update this Privacy Policy from time to time. Any significant changes will be notified via email or Platform notifications.
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 info@helepbuy.com
🌐 HelepBuy.com
